Privacy Policy

Last updated: January 2026

Goldenbet (goldenbet-bet.com) takes your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights under Australian law — specifically the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

If you've got questions about anything in this document, reach out to us directly before using the site. We'd rather you understand this stuff upfront.

1. Who We Are

Goldenbet operates goldenbet-bet.com. References to 'we', 'us', or 'our' throughout this policy mean Goldenbet and its associated entities. References to 'you' mean any person who visits or uses our website.

2. What Information We Collect

We collect personal information that's reasonably necessary to provide our services. This includes:

• Your full name, date of birth, and contact details (email address, phone number, residential address)
• Government-issued identification documents for identity verification purposes
• Financial information including payment method details and transaction history
• Account login credentials and account activity data
• Device information, IP address, browser type, and general location data
• Communications you send us, including support requests and complaints

We don't collect sensitive information like health data or political opinions unless you volunteer it and we have a legitimate reason to hold it.

3. How We Collect Your Information

Most of the time, we collect information directly from you when you register an account, make a deposit, contact our support team, or use the site. We may also collect data automatically through cookies and similar tracking technologies — see our Cookie Policy for the full picture on that.

In some cases, we collect information from third parties. This includes identity verification providers, payment processors, and fraud prevention services. We only do this where it's necessary and lawful.

4. Why We Collect and Use Your Information

We use your personal information to:

• Create and manage your account
• Process deposits, withdrawals, and other transactions
• Verify your identity and age (you must be 18 or over to use this site)
• Comply with our legal obligations, including anti-money laundering (AML) requirements
• Detect and prevent fraud, cheating, and other prohibited conduct
• Send you service-related communications and, where you've opted in, promotional offers
• Improve our website and services based on how people actually use them

5. Disclosure of Your Information

We don't sell your personal information. Full stop. But we do share it with certain third parties where necessary:

• Payment processors and banking partners to handle your transactions
• Identity verification and KYC (Know Your Customer) service providers
• IT and cybersecurity providers who help us run and protect the site
• Regulatory authorities and law enforcement agencies where we're legally required to disclose
• Responsible gambling support services where we have genuine concern for your wellbeing

Some of these third parties may be located outside Australia. Where that's the case, we take reasonable steps to make sure your information is handled in a way that meets the Australian Privacy Principles.

6. Your Rights Under the Australian Privacy Principles

Under the APPs, you have the right to access the personal information we hold about you and to request corrections if anything is inaccurate or out of date. You can also ask us to explain how we've used your information.

To make an access or correction request, contact our privacy team at [email protected]. We'll respond within 30 days. In some circumstances we may need to decline a request — if that happens, we'll tell you why.

7. Data Security

We use industry-standard security measures to protect your personal information from unauthorised access, loss, or misuse. This includes SSL encryption, secure data storage, and access controls. No system is completely foolproof, but we take this seriously and review our security practices regularly.

8. Data Retention

We keep your personal information for as long as your account is active and for a period afterwards as required by law. Financial and identity records are typically retained for at least seven years to meet AML obligations. When we no longer need your data, we destroy or de-identify it securely.

9. Responsible Gambling and Your Data

If you use our responsible gambling tools — like deposit limits, self-exclusion, or cooling-off periods — we record and act on that information. It's used solely to protect you and won't be used for marketing purposes. If you need support, contact Gambling Help Online at gamblinghelponline.org.au or call 1800 858 858. It's free, confidential, and available 24/7.

10. Complaints

If you think we've mishandled your personal information, please contact us first at [email protected]. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with an updated date at the top. If the changes are significant, we'll let you know via email or a notice on the site.